All-Fill’s machinery is built to last, but from time to time maintenance is needed and operators need to troubleshoot their machinery no matter if it is a filling machine, a checkweigher, or a vertical bagger. At All-Fill we fully understand that time is money and you purchased a machine from us so that it can be operational as much as possible. All-Fill offers its customers many ways in which they can get in contact with us so that we can help you out.
The best method for communicating a problem to our support team is by calling us. From Monday through Friday, 8:00 a.m. EST until 4:30 p.m. EST, it is easy to reach our phone operator Kate at 610-524-7350. Kate will route your call to the best person to help you out.
We have also made it easy for customers to use the online chat feature. All-Fill has 15 employees who answer the incoming chats, so you are ensured to get a response from one of our team members within the first few minutes of starting a chat. When communicating with All-Fill via chat it is best to identify your machine by serial number along with your name, phone number and email in case we miss you during off hours. Your chat will certainly be seen by someone at all hours of the day but response may be slower during off hours.
If you prefer email, firstname.lastname@example.org is a great way to reach our team. Now that you are on the website reading our blog, please look to the right and notice the orange vertical rectangle on the right side of your screen. By clicking this you will be directed to a form that will allow you to submit questions to our team. Each morning we check the forms that we receive via email and we always get back within 24 hours.
All-Fill is 100% dedicated to customer support and service. We want to ensure that our machines last you as long as possible. Again, you can reach us during the weekdays between 8:00 a.m. and 4:30 p.m. at 610-524-7350, or message us anytime on our website via the chat platform or email us at email@example.com. We look forward to hearing from you.